Welcome to Miraxess support center
We are always very concerned about what our customers need.
At Miraxess, all our products have been co-created with our backers and supporters of our projects.
Thanks to that, we have been able to work in the same way our customer wished.
This is why if you have any questions, please leave us a comment. You can also consult this page and/or ask us directly your questions using the address [email protected]
You will also find here our Q&A library regarding our products and services.
- Shipping of the Mirabook and other products
- Mirabook compatibility
- Mirabook usage
- Support and after sale service
1.Shipping of the Mirabook and other products
When will I receive my order?
Our Beta test ended in March 2018. Shipping will start in May 2018.
We will keep you updated about the delivery date on our website, social media and newsletter.
Where do you ship to?
Our shipping partner uses multiple couriers for worldwide delivery and we will ship to any place where they deliver.
How much will I pay for the delivery costs?
You normally pay $15 of delivery costs for one Mirabook, but if you buy several or others adds-on our delivery fees apply on the weight of the total package. Depending also where do we have to ship your package.
2. Mirabook compatibility
What are the phone specification requirement to use the Mirabook?
The phone must support DisplayPort over USB Type-C (see the list of compatible phones or ask your manufacturer)
We plan to develop an adapter to convert DisplayLink to DisplayPort for phones without DisplayPort support.
What is DisplayPort™ over USB Type-C?
DisplayPort™ over USB Type-C enables the delivery of full DisplayPort A/V performance (driving monitor resolutions of 4K and beyond), SuperSpeed USB (USB 3.1) data and up to 100 watts of power with the convenience of reversible plug orientation and cable direction. DisplayPort™ is the best A/V protocol to be carried over USB Type-C.
Can you use an Iphone with the mirabook ?
No. Any Apple device won’t work with the Mirabook. Only devices with DisplayPort and USB type C technology are compatible with the Mirabook.
To check on every devices compatible with the Mirabook, click here.
What are the smartphones compatible with the Mirabook
You will find here, all phones compatible with the Mirabook.
Our recommendations :
Compatible (DisplayPort + usb C) plus desktop interface :
On Android :
- Huawei Mate 10 (EMUI Desktop)
- Samsung S8 and S8+ (DeX)
- Samsung Note 8 (DeX)
On Windows :
- Microsoft Lumia 950 and 950 XL (Windows Continuum)
- Alcatel Idol 4 and Idol Pro4 (Windows Continuum)
- Acer Liquid Jade (Windows Continuum)
- HP Elite X3 (Windows Continuum)
Compatible (DisplayPort + usb C) without desktop interface, just miroring :
- HTC U Ultra and U11
- HTC 10
- Razer Phone
- LG G5
- LG V34
- LG V20
- Asus Zenphone 3 Ultr
3. Mirabook usage
Can you put the phone on the left side ?
You can only put the phone on the right side with the original slide and cable.
What happens if I receive a call when my phone is plugged to the Mirabook?
You will be able to pick up the call directly on your mobile phone and on the Mirabook as well.
Does the screen of the Mirabook stay on when my phone is locked?
It will depend on the OS you are running. For example, with Windows continuum or Samsung Desktop Experience, this function is included.
How do I check the battery level?
You can press the battery level gauge button on the side to see it.
How do I charge my Mirabook? How long is the battery life?
The Mirabook is provided with a USB Type-C charger and once it is fully charged you can use your Mirabook for more than 15 hours
What is the layout that I get with my Mirabook?
The keyboard is basically a QWERTY but you can change the layout on the add-ons page for an AZERTY or QWERTZ.
Will there be other keyboard layout?
We really want to have international keyboard layouts, but it will depend upon quantity required. We invite you to share the campaign page to your friend so we can reach the minimum order quantity for your keyboard. At first, only QWERTY, QWERTZ and AZERTY keyboard will be available.
Can I change the brightness of the screen or adjust audio level by using hotkey?
4. Support and after sale service
What are the possible issues and challenges?
The Mirabook is nearly complete. The final prototypes shown on this page and in the videos, were built on our partner ODM’s production line. We’ve done our very best to forecast demand and create a solid production plan and we are ready to meet the estimated delivery times. However, component delays and unexpected shortages can occur and sometimes forecasts don’t always hit the mark. If this happens, we’ll let you know why and make it right as quickly as possible
What if I have a doubt about the products or its uses?
Feel free to email us here: [email protected] We will reply to you within 24 hours to help you and guide you.
For small questions, go directly on Facebook or Twitter, we have the same response time.
Thank you all